Terms & Conditions

CONTENT is located at 73 Bridge Street, Nelson 7010, New Zealand.

 Your satisfaction is important to us. If you have any questions or concerns about your order, please contact us on 03 548 0840 or sales@contenthomeware.co.nz so we can help.

 All prices are in New Zealand dollars and include GST. Any delivery charge will be displayed before you finalise your order.

 Credit card payments are processed through Shopify Payments. CONTENT does not receive your full credit card details.

 

Roadworks Online Offer — 20% Off

Use code HIVIS at checkout to receive 20% off eligible online purchases at contenthomeware.co.nz.

  • Valid until 11.59 pm on 9 November 2026, New Zealand time.
  • The code may be used more than once during the promotion.
  • The discount applies only to orders placed online and cannot be redeemed for purchases made in store.
  • Click & Collect is available for online orders using the code.
  • Cannot be combined with another discount code or promotional offer.
  • Free standard New Zealand delivery applies to qualifying orders over $80 after the discount has been applied, excluding delivery charges.
  • Standard CONTENT delivery and returns terms apply.

 

New Zealand Delivery

We deliver within New Zealand only.

  • We aim to dispatch orders within two working days. If we cannot supply an item or expect a delay, we will contact you.
  • Orders are generally expected to arrive within five working days of acceptance. Delivery times are estimates and may be affected by courier delays.
  • Please provide a complete and accurate delivery address, including the business name where applicable.
  • We deliver to rural addresses but cannot deliver to PO Boxes.
  • We will email you confirmation when your order is accepted and provide tracking details when available.
  • Standard delivery costs $9.25, or is free for qualifying orders over $80 after any discounts, excluding delivery charges.
  • Click & Collect is available by selecting this option at checkout. Please wait for confirmation that your order is ready before collecting it.

 

Missing or Damaged Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us promptly so we can investigate with the courier.

If an item arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery. Where possible, retain the item and packaging and send photographs to help us investigate.

When we arrange delivery, we are responsible for ensuring your order reaches you in acceptable condition. We will work with you to resolve missing or damaged deliveries.

Our request for prompt notification does not limit your rights under the Consumer Guarantees Act 1993.

 

Returns, Exchanges and Store Credit

For change-of-mind returns, we offer an exchange or store credit within 30 days of purchase. For online orders delivered to you, the 30-day period begins when you receive your order.

  • Items must be unused, unopened and in saleable condition, with their original packaging.
  • Please provide a receipt, gift receipt or other proof of purchase.
  • We do not offer money-back refunds for change-of-mind returns.
  • Exchanges and store credit are based on the amount actually paid, including any discount applied.
  • For online returns, please contact us before sending your item back.
  • Return delivery costs for change-of-mind returns are your responsibility. Original delivery charges are not refundable.

 

Faulty, Damaged or Incorrect Items

If an item is faulty, arrives damaged or is not what you ordered, please contact us on 03 548 0840 or sales@contenthomeware.co.nz.

We will provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993. Depending on the circumstances, this may include a repair, replacement or refund.

The conditions and 30-day limit for change-of-mind returns do not apply to your statutory rights. Nothing in these terms limits your rights under New Zealand consumer law.