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  • Content does not accept liability for a refund or replacement of any products or costs relating to the importation or confiscation of products by Customs Office or other government officials. Import duty or taxes payable on your order is your responsibility.
  • If an order is returned to us by your country’s government authorities in resalable condition, we will refund you the value of the order less any freight costs incurred by us. The refund will be arranged when the order is received by Content, in a saleable condition. We don't provide refunds for orders that are detained or confiscated by government or other officials. Please telephone +64 3 548 0840 or email if you have any questions.
  • We rely on you to fully complete the delivery address details when placing your order (workplace or building name, zip code, state etc.)
  • We use NZ Post and affiliates for international deliveries, no Track and Trace, no signature. Please inquire if you require alternative delivery methods and we will try to assist. Additional charges may apply. Your order should be received within fifteen days.
  • We accept responsibility for parcels lost in transit before they are delivered to your home or business, provided we are notified within twenty days. We cannot accept responsibility for your parcel after delivery has been made.
  • We accept responsibility for breakages in transit. If you experience a breakage please hold the item and packaging and advise us of the situation by telephoning +64 3 548 0840 or email, within 48 hours of delivery.
  • Within the site, there is an opportunity to check the freight cost before check out. The freight cost will also be shown as part of the checkout steps.
  • Your satisfaction is important to us. Any problems can be handled in a friendly and efficient manner by telephoning +64 3 548 0840 or emailing