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Terms & Conditions

Terms and conditions

Content is a company located in Nelson New Zealand.  The location and address is 73 Bridge Street, Nelson 7010.

We undertake to deliver your order quickly and in great condition. We aim to dispatch orders within two working days, unless you have specific requirements that may mean we need to make an alteration to your piece.

If we are unable to supply a product, we will contact you.

We offer a money-back guarantee on unopened goods, returned in saleable condition, within 30 days.

Prices are in $NZ (New Zealand dollars) and include GST.  Freight is an extra charge and will be shown before the order is finalised.

Credit card transactions are handled by DPS Payment Express. We do not receive your credit card information and there is no facility within our site to store your card information for future orders.

New Zealand Customers: 

If delivering to a business, you must include the business name in your delivery address. Rural Delivery addresses are not a problem. Unfortunately we are unable to send to a P.O.Box address.

We will send you a confirmation email at the time your order is accepted. You can expect to receive your order within five working days.

We use Fastway Couriers and send using Track and Trace, with signature required. If you're not at home when the courier calls, the courier will usually leave your parcel at your door or in your mailbox. If they don't think it is safe to leave, they will leave a card for you to arrange a delivery time.

We accept responsibility for parcels lost in transit before they are delivered to your home or business, provided we are notified within seven days. We cannot accept responsibility for your parcel after delivery has been made.

We accept responsibility for breakages in transit. If you experience a breakage please hold the item and packaging and advise us of the situation by telephoning 03 548 0840.

Freight is $6.90 (signature required).

International Customers:

Content ships within New Zealalnd only. Please telephone 03 548 0840 or email content@xtra.co.nz if you would like to discuss purchasing any of our products.

Refunds:

Content does not accept liability for a refund or replacement of any products or costs relating to the importation or confiscation of products by Customs Office or other government officials. Import duty or taxes payable on your order is your responsibility.

If an order is returned to us by your country’s government authorities in resalable condition, we will refund you the value of the order less any freight costs incurred by us. The refund will be arranged when the order is received by Content, in a saleable condition. We don't provide refunds for orders that are detained or confiscated by government or other officials. Please telephone 03 548 0840 or emailcontent@xtra.co.nz if you have any questions.

We rely on you to fully complete the delivery address details when placing your order (workplace or building name, zip code, state etc.)

We use NZ Post and affiliates for international deliveries, no Track and Trace, no signature. Please inquire if you require alternative delivery methods and we will try to assist. Additional charges may apply.  Your order should be received within fifteen days.

We accept responsibility for parcels lost in transit before they are delivered to your home or business, provided we are notified within twenty days. We cannot accept responsibility for your parcel after delivery has been made.

We accept responsibility for breakages in transit. If you experience a breakage please hold the item and packaging and advise us of the situation by telephoning +64 3 548 0840 or email content@xtra.co.nz.

Within the site, there is an opportunity to check the freight cost before check out. The freight cost will also be shown as part of the checkout steps.

Your satisfaction is important to us.  Any problems can be handled in a friendly and efficient manner by telephoning +64 3 548 0840 or emailing content@xtra.co.nz.


 

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